Refunds
Policy

You can request a return & refund if:

You share a clear unboxing video from the moment you open your package.
The product is broken or damaged on arrival.
You contact us within 5 working days of receiving your order.
The product is unused and in its original packaging.

(Please note: Edited or partial unboxing videos will not be accepted.)

By accessing or using our website and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.

Terms & Conditions

1.
GENERAL TERMS

1.1 Acceptance of Terms

By purchasing products from Aikei, you agree to these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

1.2 Modifications

Aikei reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the modified terms.

1.3 Eligibility

You must be at least 18 years of age to make a purchase. By placing an order, you represent that you are of legal age.

2.
PRODUCTS & PRICING

2.1 Product Descriptions

We strive to display our jewellery as accurately as possible. However, we cannot guarantee that your device's display of colors, materials, or product details will be completely accurate. All jewellery is handcrafted, so slight variations in appearance are natural and expected.

2.2 Pricing

All prices are listed in Indian Rupees (INR) unless otherwise stated
Prices are subject to change without notice
We reserve the right to modify prices at any time
The price charged will be the price displayed at the time of purchase

2.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative.

2.4 Handcrafted Nature

As our jewellery is handcrafted and curated from artisans across India, each piece is unique. Slight variations in color, texture, stone placement, oxidation, and finish are inherent characteristics and not considered defects.

4.
Shipping & Delivery

4.1 Shipping Locations

We currently ship within India. International shipping may be available upon request—please contact us for details.

4.2 Processing Time

Orders are typically processed within 2-5 business days.

4.3 Delivery Time

Metro cities: 3-7 business days
Other locations: 5-10 business days
Remote areas: 7-14 business days

Delivery times are estimates and not guarantees. Delays may occur due to factors beyond our control.

4.4 Shipping Charges

Shipping charges are calculated at checkout based on your location and order value. Free shipping may be offered on orders above a certain amount.

4.5 Delivery Issues

Aikei is not responsible for delays caused by courier services, natural disasters, strikes, or other circumstances beyond our control
Incorrect addresses provided by customers may result in delivery delays or failed deliveries
Please ensure your shipping address is complete and accurate

Refunds Policy